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Terms & Conditions

Privacy Policy

Last updated: 24.4.25

At Thea Australia, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website https://thea-australia.com.au, or interact with us through phone or email.

  1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Purchase history

We do not collect or store your credit card or payment information. All payments are processed securely through third-party payment gateways that comply with industry security standards.

  1. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your order status or customer support inquiries
  • To send promotional emails, newsletters, and updates about sales or new arrivals (only if you opt in)
  • To improve our services, website functionality, and user experience

You may unsubscribe from our email marketing list at any time by replying to our emails with a subject line ‘Unsubscribe’.

  1. Data Protection and Security

We take your privacy and data security seriously. Our website uses secure socket layer (SSL) encryption and is hosted on platforms with multiple layers of security. All transactions are encrypted and processed through compliant payment providers.

  1. Sharing Your Information

We do not sell, rent, or share your personal information with any third party, except:

  • When required by law or legal process
  • To third-party service providers strictly for operational purposes (e.g., shipping partners or email delivery services), and only under confidentiality agreements
  1. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalise content. You can disable cookies through your browser settings at any time.

  1. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (unless we are required to retain it by law)

To make a request, please contact us using the details below.

  1. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly shown at the top.

  1. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: admin@thea-australia.com.au
Phone: 0411267872
Postal Address: 2/247D Burwood Road, Concord, NSW 2137, Australia

Payment Method

We accept all major credit cards, PayPal, cheques, money order, bank transfers and cash (for Sydney-based customers only). Paying by instalment can also be organised. To pay via cash, money order, cheque or bank transfer, please contact us via email or phone.

Refund Policy

We offer refund or exchange for full-priced items and items that are in original condition, not worn, unwashed, not soiled, do not contain pet furs, and with tags on. For exchange, we do not charge shipping to resend, but we do not pay for returning the order (the customer needs to pay for the postage to send it back to us). We expect a call, text, or email as soon as it is realised that the order needs to be exchanged or refunded. We must receive the item within four weeks of the delivery date. After this timeframe, we may refuse to exchange or refund.
For refunds, we will not pay the shipping cost, only the cost of the items.

Shipping Policy

We use Australia Post to deliver all orders both within Australia and overseas. The shipping price for each order is calculated directly by Australia Post on our website. Post-covid, there is no guarantee for a fixed period for delivery. However, express post is still the fastest way.

For domestic shipping, the shipping cost is not calculated by weight, but for international shipping, it is.
If we have items in stock, we ship them within a day or two. If it’s out of stock, we will inform the customer when the item will be shipped. If they don’t want to wait for the items, we will refund or replace them according to the customer’s preference.
Currently, we ship to the US, Canada, NZ, Singapore & Japan. These countries have a ceiling for duty-free entry.

We take photos of all our parcels after the postages are paid at the post office. If a parcel is lost, and we have not made a mistake with the address, then it’s not our responsibility to replace the item, although we would be happy to communicate with Australia Post to track it down. All parcels have tracking numbers.

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