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FAQ

1. Can I exchange/refund an order ?

Yes. Exchange is available. A refund will be accepted only for a valid reason. For refund, a phone or email contact must be made within 7 days of receiving the order. No refund/exchange is available after 30 days.

For exchange and refund the garments must be returned in original condition with tags on; used, soiled or damaged garments and garments with pet furs won’t be accepted. Only the cost of the garment would be refunded. Please take a photo of the parcel with our address on and email the photo with the tracking number of the parcel. If the parcel is lost and not delivered to us, we are not responsible for it.

2. Do I need to pay for the postage for an exchange?

No. We do not charge for re-sending for an exchange. But the customer pays for sending the garment back to us.

3. Are the nighties made of 100% pure cotton?

YES.

4. Do they come only in white?

YES, for now. We may be able to offer pale pink and blue in future.

5. What is the fabric the nighties are made of?

Cotton lawn and brushed cotton.

6. How long does it take to deliver?

We use Australia Post for our shipments, which provides a very efficient service. But since the
beginning of the pandemic Australia Post cannot guarantee 2 business days for express and 5 to 7 business days for regular parcel delivery. However, an express delivery is still the fastest way (2 to 5 business days) and a regular parcel can take up to 7 to 10 business days or more.

7. Where are these nighties made?

They are made in the Philippines.

8. Who is the designer of this brand?

The designer of this brand is Marie la de Soudiere, a French designer.

9. Are they machine washable?

Yes, in cold gentle cycle.

10. Should they be bleached?

No. Soaking them with any kind of stain remover/bleach is not recommended.

11. Can they be dried in the dryer?

Not recommended as drying in the dryer can shrink the garment.

12. Do you ship to overseas?

Yes. In NZ, US and Singapore there is a duty free limit at the customs. However, in most
European and other countries a duty will be charged by the authority.