FAQ
1. How can I see/try on the nighties?
This home based business is located in Concord, Sydney. With a pre-arranged time, all are welcome to come and try on the nighties. Please call/text or email us to schedule a time.
2. Can I exchange/refund an order ?
Yes. Exchange is available if sizes are not ok. A refund will be accepted only for a valid reason. For refund, a phone or email contact must be made within 14 days of receiving the order. No refund/exchange is available after 30 days. No refund or exchange for ‘reduced priced’ items.
For exchange and refund, the garments must be returned in original conditions (unwashed and unworn) with tags on. For health reason, used, soiled and garments with pet furs won’t be accepted. Only the cost of the garment would be refunded.
3. Do I need to pay for postage for an exchange?
No. We do not charge for re-sending. But the customer pays for sending the garment back to us. If we receive measurements, we will pay for both shipments in case of an exchange.
4. Are the nighties made of 100% pure cotton?
Yes. The night gowns of both our brands are made of 100% pure cotton.
5. What is the fabric the nighties are made of?
Both Bonsoir of London & Thea nighties are made of cotton lawn and soft brushed cotton. They are not see-through. But not as opaque as poplin. Cotton lawn is a fine quality, delicate and ‘soft on touch’ fabric because of its thread count of between 80-100 grams per square metre, which makes it lightweight. Whereas poplin cottons are thicker due to its thread count of approximately between 120-130 grams per square metre.
6. How long does it take to deliver?
Express parcels by Australia Post can take more than 2 business days and regular parcels can take more than 5 business days. Parcels to WA and NT can take longer. Within the Sydney metropolitan area the order can be picked up from Concord and no shipping cost is charged.
7. Where are the nighties made?
Thea Nightwear is made in the Philippines. Bonsoir of London is made in Czech Republic.
8. Are the night gowns machine washable?
Yes, they are machine washable in cold cotton/gentle cycle only. They should not be mixed with coloured garments. Hand washing will make the garments last longer.
9. Should they be bleached?
No. Soaking them with any kind of stain remover/bleach is not recommended. As the harsh chemical will damage the fabric and the nightie will not last long. If there is a stain, coffee or wine, please wash and gently rub that part with a mild detergent or soap by hands.
10. Can they be dried in the dryer?
Not recommended as drying in the dryer can shrink the garment. Line drying under the sheds will make the garments maintain the softness of the fabric.
11. Do you ship overseas?
Yes. In NZ, US, Singapore and Japan, there is a duty free limit at the customs. For US, for example, USD2500 worth of merchandise can be sent from Australia free of duty for personal use. In Japan, it is AUD2000. However, in most European and other countries a duty will be charged by the authority. If a country is not listed in our shipping list, please contact us. We can ship to anywhere in the world.
For customers in the Philippines (only Manila), contact us for prices in pesos. Pickup will be from Rockwell, Makati City.
12. Can you gift wrap?
Yes. It’s free if a tissue wrap is sufficient. With an extra charge, we can gift wrap with your choice of paper and send in a gift box with a card. Free gift wrapping and a card for Birthdays, Christmas & Mother’s Day. Let us know your greetings to write in the card.
13. When is the last lodgement date for sending Christmas gifts?
19th Dec for standard post & 21st Dec for express.